Can You Return a Sex Toy? Return and Warranty Rules at 56 Brands and Stores

The Short Answer

Mostly no. On October 31, 2026, I read the return and warranty pages of 51 of the brands and shops on our rankings and five more stores, 56 in all. Fourteen give you something back for an opened toy that didn't work for you. Six of those can pay money, and they are Adam & Eve, Aneros, Crave, Geeky Sex Toys, Motorbunny and Sybian. The other eight pay in vouchers, store credit or an exchange.

Twenty take a toy back only while it's sealed, and twenty take nothing back at all unless it's faulty. At 40 of the 56, the toy is yours for good once the seal comes off. Magic Wand sells only through stores, so the store decides, and Aslan Leather publishes no return policy.

The warranties run from none to a lifetime, and a few long-sounding guarantees turn out to be a discount on your next toy. Every brand and store is in the tables below, and each row links to the page I read.

Who Takes an Opened Toy Back

These 14 give you something for an opened toy you don't want. Read the second column first, because six of them pay money and the other eight pay in their own currency.

Adam & Eve stands apart. Its returns page takes back any item sold on the site, for any reason, within 90 days, for a refund to your card or a replacement. You pay the return postage and lose the original shipping, and a product's own listing can rule it out, so read the listing. Nobody else among the 56 pays money for an opened toy over that long without keeping a fee.

Among the makers, Aneros comes closest. It refunds an Aneros toy bought on aneros.com within 60 days of purchase, minus 5%, one return a quarter. Crave gives you 30 days and the choice between full store credit and a refund minus a 15% "recycling fee". Geeky Sex Toys wants nothing sent back, but you get only 7 days, and the shop decides whether you get a different toy or your money.

The two machine makers charge for it. Motorbunny keeps $299 of the refund. Sybian keeps $175 and the original shipping, and you pay to send the machine back.

The other eight pay in credit or swaps. We-Vibe, Womanizer and Arcwave are all WOW Tech brands and share one 100-day guarantee. It pays a voucher for a toy of similar value, one item per order, on toys bought in their own shops. Lovehoney's 100 days work the same way, with a voucher capped at $249 that runs out after 90 days. LELO's 60-day coupon lasts a month.

Dame makes it easiest. You keep the toy, nothing goes back, and the credit never expires. Kink Store's 101 days cover only its own KINK-branded items, and Hot Octopuss swaps a toy that doesn't suit your body for another one within 45 days, after its support team has tried to help.

Sealed Toys Only

Twenty take a toy back only while it's sealed. The windows run from 24 hours to 90 days, and the deductions decide whether a return is worth the postage.

The clock starts in different places. Lovense and Tenga count from purchase, Fleshlight and Amazon from delivery, and Liberator from the day the order ships. For dolls the windows are short for something that costs thousands. Zelex gives you 24 hours from receipt and SE Doll three days from delivery.

Then come the deductions. Good Vibrations and Babeland keep 20% of a sealed return, and Exotic Erotics keeps 20% unless it made the mistake. Lovense and Fleshlight keep the original shipping. New York Toy Collective takes back only unopened harnesses and hardware, as store credit, minus 20% and a $20 label.

Satisfyer's terms add a "365 days money-back-guarantee" after the first 14 days, but they leave out anything used or opened, so it covers a box you never opened. Liberator takes back unopened items within 30 days of shipping, but never a sex toy, a lube or lingerie.

Amazon's help pages give most items 30 days from delivery, unused and with hygiene seals intact, and each listing shows whether it can go back at all. None of the pages I read names sex toys, and an item that comes back used can cost a fee of up to half its price.

No Returns at All

Twenty take nothing back for a change of mind, sealed or not. Several make each toy to order. All of them say they'll deal with a faulty one.

No returns doesn't mean no cover. Tantus covers its silicone for life, and Sportsheets covers its non-vibrating gear for life. Most of the others replace a faulty toy within a year.

What they ask for is speed. Mr Hankey's wants a problem reported within 3 days of delivery and tells you to inspect the toy through its wrapping first, because a fault you could have seen before unwrapping won't be covered. Nothosaur gives you 72 hours, Uberrime five days and Pleasure Forge seven, and Pleasure Forge also says not to open the bag until you've looked.

Two of them leave a door open. SquarePeg sells a Shop@Home add-on in the lower 48 states. It sends up to two toys in tamper-evident bags, gives you three days to squeeze them through the bag, and refunds the ones you send back unopened, keeping only the add-on fee. Sportsheets refunds unopened orders paid with Klarna or Afterpay within 30 days of delivery.

Two brands fit none of the groups. Magic Wand sells only through authorized stores, so the store's rules decide the return. Its own warranty is a year, a new wand of the same model, in North America only. Aslan Leather publishes no return policy, and its lifetime guarantee repairs or replaces a piece for free, plus shipping.

Warranties, Longest First

A warranty covers a toy that stops working. This is what each company's own pages promised on October 31, 2026, longest first.

Long isn't the same as easy. Satisfyer's US terms start its 15 years when the statutory warranty period ends. A claim needs an RMA number and a copy of the invoice, and you pay the postage to its returns address in Tacoma, Washington, which Satisfyer refunds only if it finds a defect and sends a replacement.

Most warranties cover manufacturing defects and little else, and wear, drops, misuse and the wrong lube are the usual exclusions. Aneros says boiling its toys, or using silicone or mineral-oil lube on its silicone-coated models, voids the warranty. Mr Hankey's says lube damage isn't a manufacturing defect, and Le Wand says putting one of its wands that isn't waterproof under water voids it.

Where you bought it matters as much as how long. Dame, Womanizer, Le Wand, b-Vibe and Tracy's Dog cover toys bought from other sellers if you have the receipt. Vixen gives no warranty on toys bought on Amazon or eBay, and Aneros none on purchases from Amazon, Jet or eBay. Hot Octopuss covers an Amazon purchase only when Hot Octopuss was the seller, and Sportsheets won't honor its warranties for unauthorized Amazon resellers.

Register when it buys you something. LELO adds 12 months if you register within 30 days, where it offers that. Screaming O's 2-year warranty on its Charged line only counts if you register within 30 days, and Tracy's Dog gives 2 years with its form. Aneros and Doc Johnson want a toy bought from another store registered before you claim.

When a Guarantee Is a Coupon

Seven brands use the word guarantee, or coverage, for a discount on your next toy. A discount is worth having. It just isn't a repair or a replacement, and the names promise more.

Two more use the word satisfaction for something narrower. EdenFantasys calls its gift card a "100% Satisfaction Promise", and opened items don't qualify. Doc Johnson's homepage says "satisfaction guarantee" over its returns link, while its returns page takes back only unopened toys, for store credit or an exchange.

Fees and Short Clocks

A return that's allowed can still cost you. These are the fees the pages name.

Cancelling costs money once a toy is made. Mr Hankey's charges 50% to cancel a toy that's made but not shipped, Nothosaur 20%, and Primal Hardwere says it will probably charge 10%. RealDoll keeps 25% if you cancel in the first week and 50% in the second, and after 14 days you can't cancel. Zelex refunds in full within 8 hours of payment, minus 10% unless you paid with PayPal, then 80% until 24 hours. Hismith gives you 10 minutes.

The windows for reporting a problem can be shorter than a weekend. New York Toy Collective wants damage reported within 24 hours, Hismith and RealDoll within 48, Nothosaur within 72, Mr Hankey's within 3 days, Uberrime within 5 and Pleasure Forge within 7. SE Doll accepts only a full unboxing video as proof of damage, so film it before you touch the doll.

When the Pages Disagree

Several companies give two answers to the same question on their own pages. Both are in the tables. I'd go by the stricter one until the company tells you otherwise in writing.

Doc Johnson's returns page, refund policy and terms give three different return rules. Tantus says 15 days for damaged or defective goods on three pages and 60 days on its refund policy. EdenFantasys gives its warranty 90 days on its return page and 60 in its terms, and SheVibe calls its replacement policy 90 days on one page and one year on another. Crave counts its 30 days from delivery on one page and from purchase on another.

A few are plain odd. Tracy's Dog's warranty page offers "a one(Two) year warranty" in a single sentence. Sportsheets has a 5-Year Warranty heading over a copy of its lifetime warranty text, so it never says what the five years cover. Fun Factory's EU FAQ promises 25 years in one answer and 24 months in another.

Before You Buy, Especially on Sale

Read the return page before you pay. Three phrases tell you most of it. "Unopened" means you can't try it and send it back. "Final sale" means it can't go back at all. "Store credit" or "voucher" means your money stays with the seller.

Sale items are often final. Tracy's Dog takes no returns on sale items, Pleasure Forge lists items bought in special sales such as Black Friday among those it won't refund, and Tenga may refund only part of a discounted item. Doc Johnson, Stockroom and Liebe Seele mark clearance or final-sale items as final, and SheVibe's replacement doesn't cover its clearance and Rock Bottom items. Our Black Friday guide has the prices to beat.

Buy direct if you want to try first. The guarantees at We-Vibe, Womanizer, Arcwave, LELO, Dame, Aneros, Crave, Motorbunny, Hot Octopuss and Kink Store cover only their own shops. Adam & Eve's 90 days cover what Adam & Eve sells.

Check the seller on Amazon. Amazon gives no warranty on another maker's toy, and its help pages warn that a maker's warranty may not cover used products sold there. Several makers turn away marketplace purchases, as the warranty section shows.

Look before you open. Mr Hankey's, Pleasure Forge and Exotic Erotics want a visible flaw reported while the toy is still in its bag. Photograph the parcel and the toy as they arrive, and film the unboxing of anything expensive.

Keep the receipt, the box and the serial number. Almost every claim needs proof of purchase. Lovense and Arcwave ask for the serial number printed on the packaging, and Satisfyer wants a copy of the invoice in the parcel.

Know who pays the postage. Under Lovehoney's guarantee, Sybian's trial, Fleshlight's returns and many of the others, you do, and that money doesn't come back.

How I Did This

I read each company's own pages on October 31, 2026: its store, help center, FAQ, terms, shipping page and, where it points to them, its manuals. Nothing came from reviews, forums or other stores. The pages were saved as text, every row in the tables rests on a quote from them, and I fetched the key pages again that day and found the same wording. A few sites only load in a browser, and those were read in one.

The 56 are 51 of the brands and shops on our rankings, plus five stores. SheVibe, EdenFantasys and Amazon are where many of our buy buttons go, and Good Vibrations and Babeland are two sex shops with their own US websites. I left out the five lube makers on our rankings, F-Machine, which has no US store, Spareparts, whose site showed only a "Coming Soon" page on October 30, and Enjox, which our rankings list as not yet rated.

Two needed a different route. Fun Factory's US store was locked for reconstruction, so its row shows its EU store's terms. lelo.com shows content by location and answered as it does for Europe, so LELO's US wording may differ. Where a page doesn't settle a point, the table says "not stated".

This page records what the companies say. I didn't file claims or test how they handle them. SheVibe, EdenFantasys, Adam & Eve, Amazon (through Levanta) and several of the brands here pay us a commission on sales through our links. That didn't change what I recorded, and the source links go to the policy pages, which earn us nothing.

The whole table is a CSV file, one row per brand or store with its source. You can use it in your own work under CC BY 4.0. Credit The Toy Slut and link to this page. I'll read the pages again next October and keep this year's table.

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